Appointments

Telephone Appointments

From Monday 17th May we will be offering face to face appointments to patients based on clinical need.

You must first telephone the surgery before you attend and face to face appointments will only be offered if the GP feels it is necessary.

What to do if I have a Practice Nurse appointment including blood test.

If you have a nurse appointment, please contact the surgery before arriving if you suspect you may have Coronavirus Symptoms. The reception staff will arrange for the nurse to contact you via the telephone to discuss an alternative plan.

What to do if you can’t reach us via the telephone or online

The practice appreciates that for some people contact via telephone or online can be difficult, for those minority, you will be able to speak to reception in person.

If you need to collect paperwork

Where possible all paperwork will either be emailed to you or sent in the post. All prescriptions will be sent electronically via your nominated pharmacy, all patients without a nominated pharmacy will be asked to provide one or the nearest demographic pharmacy to where you live will be chosen.

Booking Appointments

You can book appointments by:

  • Telephoning reception between 08:00 and 18:15
  • Book an appointment online via the link at the top of this page

Nurse Appointments

Our nurses offer a wide range of healthcare services, for the following; Contraception, Weight/Diet, Dressings, Diabetes, Asthma, Ear Syringing, Removal of Stitches, Blood Pressure Checks, Cervical Smears, Smoking Advice, Urine Tests, Immunisations and much more.

In addition to this we run a minor illness clinic. This is a clinic for straight forward problems of short duration that can be dealt with by a nurse. This is not for on-going health problems so if you need to be seen quickly they will take care of you, and sort out any prescriptions you may need

Our senior nurse is qualified to prescribe when required, and she can help with ailments such as Sore Throat, Coughs, Cold, Chest Infection, Urinary Tract Infection, Fever, Abdominal pain, Diarrhoea, Skin disorders, Minor Injuries, Earache and Bites/stings.

Healthcare Assistants

Our healthcare assistant and phlebotomist perform valuable healthcare services such as: Blood/Urine Tests, ECGs, Blood Pressure Checks, Weight Management, Toe Nail Cutting Service, New Patient Checks, Patient ABCs (Annual Birthday Checks) and NHS Health Checks.

Urgent Appointments

In the event of sudden onset of your illness, it may be possible to book an urgent appointment at the surgery. You will be asked the nature of your condition and the doctor may also wish to speak to you directly. You may not be able to see a doctor of your choice and could also be advised to call 999 if the doctor feels it is life threatening i.e. chest pains.

In a life-threatening emergency such as sudden severe chest pain, loss of consciousness or severe bleeding - dial 999 before ringing the surgery.

Telephone Consultation

Sometimes it may be possible to resolve problems over the telephone without visiting the surgery. If you think this may be helpful, please ring the surgery, preferably before 11:30 and we will arrange for a doctor to return your call.

Triage & Drop-in Clinics

Monday Tuesday and Thursday Mornings

Telephone between 08:00 a 09:30 to access the Triage Clinic

During the above times patients will be able to access the triage service and will receive a call back from our Advanced Nurse Practitioner or the GP who will assess symptoms and arrange for the appropriate follow up actions, which could include a same day appointment at the surgery.

For periods outside of the times above the triage lines will be closed. Reception are unable to book patients into the triage service outside of these times, however there will be clear advise for patients and access to the appropriate care paths outside of these times.

This operational change is essential to ensure we continue to deliver high quality care to our patients.

If you have any questions around the above changes please do not hesitate to contact the surgery.

DROP-IN CLINICS ARE NOT RUNNING DURING THE PANDEMIC

Evening & Weekend Appointments bookable through your GP practice

 

Patients registered at this practice can now access additional routine appointments at our new city centre NHS service, GP+ Nottingham City.  

Appointments are available to see GPs, Practice Nurses, Clinical Pharmacists and Physiotherapists in a fully equipped accessible location on Upper Parliament Street in Nottingham City Centre.

Opening hours are:

16:00 – 20:00  Monday – Friday
10:00 – 14:00  Saturday & Sunday

This is not a walk-in service. Appointments are required and are bookable through GFMC reception.

Home Visits

If you are too ill to come to the surgery or are house bound please telephone before 11:00 (except in an emergency) so that the doctors can plan their visits. The doctor may ring you back to discuss your symptoms before visiting. Home visits are only available for patients who are housebound because of illness or disability.

Home visits usually take place between 12:00 and15:00.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Chaperones

If you feel you would like a chaperone present at your consultation please inform your doctor or nurse who will be more than happy to help you.

Click here for our full Chaperone Policy

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Sign Up for SMS Reminders

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Click here to sign up